Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Provide Tier 1 support to customers through various communication channels
• Diagnose, troubleshoot, and resolve technical issues while documenting and tracking open issues
• Collaborate with internal teams for issue escalation and ensure customer satisfaction

Required Qualifications

• 1-2 years of experience in a relevant role
• Bachelor's degree in computer science preferred
• 2-3 years of experience in a technical support department in a multinational software or telecommunication company preferred
• ITIL Foundation Certification preferred
• Ability to maintain professionalism under pressure