Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center to oversee a team of agents responsible for patient access and registration.

Key Responsibilities

• Supervises daily workflows to meet performance goals for customer satisfaction and productivity
• Monitors and analyzes service and productivity metrics, collaborating with internal teams to ensure customer expectations are met
• Conducts training and performance reviews for staff, fostering a positive work environment

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
• Minimum of 4 years of relevant experience required
• Experience in a leadership role within a large team environment
• Proficiency in computer software, including Microsoft Office
• Any relevant education, certifications, and/or work experience may be considered