Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to provide high-quality support to clients through various communication channels.

Key Responsibilities

• Handle high volume inbound calls, emails, and inquiries to ensure timely responses
• Assist clients with training and navigation of proprietary data management systems
• Resolve client issues and escalate urgent matters as necessary to maintain customer service standards

Required Qualifications

• High school diploma or GED
• 1 year of call center or retail customer service experience preferred
• Proficiency in Microsoft Office programs
• Ability to manage multiple tasks and maintain accuracy in documentation
• Fluency in Spanish is preferred