Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor.

Key Responsibilities

• Oversee daily operations of the customer care team to ensure high standards of service and engagement
• Train, mentor, and develop customer care representatives to enhance their skills and performance
• Monitor team performance and provide constructive feedback to promote growth and improvement

Required Qualifications

• Proven experience in customer service management or supervisory role
• Strong leadership and team-building skills
• Ability to analyze performance metrics and develop strategies for improvement
• Construction or home improvement experience (preferred)