Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to collaborate with clients and ensure successful adoption of solutions.

Key Responsibilities

• Support discovery and solution design activities aligned with customer goals
• Manage timelines and resources to ensure on-time and on-budget delivery
• Assess customer workflows and design future-state processes for measurable value

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years in healthcare, supply chain, pharmacy, revenue cycle, or 340B roles
• At least 2 years in a consultative or customer-facing role delivering software solutions
• Experience with EPIC CDM
• Proficiency in Microsoft Office and customer-facing platforms