Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support in a fast-paced environment.

Key Responsibilities

• Develop and maintain knowledge of products and services
• Answer inbound and outbound calls, and document all call information
• Process orders and verify insurance eligibility and documentation

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative or customer service roles
• Senior level requires two years of experience with one year in a similar role
• Familiarity with Medicare, Medicaid, and health plan methodologies preferred
• Proficient computer skills and ability to learn new technologies