Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage day-to-day customer needs and provide timely status updates
• Act as the primary point of escalation and liaison between customers and internal partners
• Proactively address customer issues and facilitate operational insights through regular reviews

Required Qualifications

• Bachelor's degree with a business major or equivalent work experience
• 3-5 years of experience in Account Management, Customer Support, or Telecommunications
• Highly proficient in MS Office applications, especially Excel and PowerPoint
• Experience with Salesforce is desired
• Strong organizational skills and ability to work in high-pressure situations