Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer II - Backstage.

Key Responsibilities

• Nurture strong relationships with mid-market customers by providing necessary tools, information, and training
• Capture customer objectives and measure success through data-driven feedback loops
• Onboard new customers and identify points of friction in the adoption experience

Required Qualifications

• Understanding of developer collaboration within an enterprise environment
• Experience with modern web development and infrastructure, including React, TypeScript, GraphQL, and Node
• Experience in tech consulting or customer management is a bonus
• Familiarity with backstage.io is a bonus