Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist (French or Spanish Speaker).

Key Responsibilities

• Educate and empower users to maximize their use of the company's products
• Respond to and resolve customer inquiries via phone, chat, or email in a timely manner
• Collaborate with internal teams to address client needs and feature requests

Required Qualifications

• Fluency in English and French or Spanish; other languages are a plus
• 1-3 years of relevant experience preferred
• Proficiency in Microsoft Office and Google Apps
• Understanding of revenue management and the hospitality industry is a strong plus
• Strong analytical and data manipulation skills