Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to resolve customer concerns and improve internal tooling.

Key Responsibilities

• Solving customer cases and troubleshooting issues with the engineering team
• Developing and enhancing internal tools and documentation
• Assisting Customer Success Managers with Enterprise requests

Required Qualifications

• Experience in frontend development, particularly with Next.js
• Understanding of modern web architecture and cloud technologies
• Experience with incident management and procedural communication
• Ability to work in a fully remote, globally distributed team
• Availability for weekend and on-call work