Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Senior Manager to lead initiatives that enhance user experience.

Key Responsibilities

• Define and own the CX vision, strategy, and roadmap across the company
• Drive improvement across key customer experience metrics and manage all CX initiatives
• Lead cross-functional collaboration to enhance the customer journey and promote a customer-first culture

Required Qualifications

• 5+ years of experience in Customer Experience or Product roles
• Proven track record in leading CX programs or cross-functional initiatives
• Hands-on experience with NPS, CES, CSAT, and customer journey improvement
• Strong background in data analysis and operational metrics
• Experience working with Product, UX, and Ops teams