Customer Service Manager

Job Summary

A company is looking for a Manager of Customer Service.

Key Responsibilities

• Manages the assignment process to ensure timely contractor reporting
• Monitors staff performance to maintain high levels of customer service
• Resolves escalated issues within the customer service and call center departments

Required Qualifications

• B.S. or B.A. in Business Management or equivalent experience is required
• Minimum of five years of experience in a customer service supervisory role
• Minimum of four years of experience in construction estimating or property insurance
• Proficient in MS Office (Word/Excel/Outlook) and internal web-based programs
• Ability to analyze data and resolve issues effectively