Customer Support Specialist

Job Summary

A company is looking for a Customer Solutions Associate.

Key Responsibilities

• Provide technical support to customers via phone, chat, and videoconference
• Manage and categorize customer inquiries and create cases for issues
• Conduct regular client visits and contribute to support content resources

Required Qualifications

• Experience in customer service, tech support, or a related role
• Familiarity with remote access software such as TeamViewer or AnyDesk
• Experience using a CRM like Salesforce
• Fluency in English and Spanish