Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for borrowers throughout the loss mitigation process
• Handle inbound and outbound calls to assist delinquent mortgage loan borrowers and document interactions
• Communicate loss mitigation options, foreclosure processes, and maintain compliance with regulations

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Ability to communicate effectively and professionally over the phone
• Proficiency with word processing and spreadsheet software
• Excellent customer service skills
• Knowledge of investor's waterfall and required documents for loss mitigation