Director of Customer Support

Job Summary

A company is looking for a Sr./Director of Customer Support to lead a high-performance team in delivering exceptional customer experiences.

Key Responsibilities

• Drive customer and business outcomes, ensuring high satisfaction ratings and reduced response and resolution times
• Champion customer needs and advocate for product improvements based on customer feedback
• Lead and mentor a global team while implementing data-driven process improvements for enhanced support operations

Required Qualifications

• 10+ years of operational experience in leading customer support teams within high-growth SaaS companies
• Experience with AI tools and technologies to enhance support operations
• Proven leadership skills managing global teams across multiple time zones
• Ability to analyze and redesign customer-facing processes for improved experiences
• Strong skills in building relationships with stakeholders at all organizational levels