Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Part-Time).

Key Responsibilities

• Provide high-level customer support by resolving escalated complaints and processing inbound calls
• Negotiate warranty options with manufacturers and collaborate with various departments to address issues
• Maintain accurate records, schedule service appointments, and prepare reports on warranty and repair services

Required Qualifications

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Ability to operate relevant equipment and observe details for assigned responsibilities
• Familiarity with software such as Microsoft Office and other company systems preferred
• Ability to work in a fast-paced environment and manage multiple tasks