Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Build, mentor, and manage a high-performing team of Customer Success Managers
• Oversee the customer journey for major accounts, ensuring successful onboarding and ongoing value realization
• Serve as the voice of the customer, providing feedback to improve the platform and customer experience

Required Qualifications

• 10+ years of experience in customer success or account management, particularly in enterprise software or SaaS
• 5+ years of experience leading customer success teams with a proven track record
• Deep understanding of the modern data stack and its challenges
• Experience with customer success platforms such as Gainsight or Totango
• Proven ability to drive customer retention, expansion, and advocacy