Customer Service Sales Representative

Job Summary

A company is looking for a Customer Service Sales Representative (TSX) to provide support for customers in a virtual work-from-home environment.

Key Responsibilities

• Handle inbound customer inquiries and provide troubleshooting support for technical issues and account inquiries
• Build consultative relationships with customers to identify needs and promote additional products and services
• Maintain a positive customer experience while achieving sales-related metrics and performance goals

Required Qualifications

• Some high school coursework completed
• 0-2 years of relevant work experience
• Ability to work flexible hours, including nights and weekends
• Demonstrated functional skill in using multiple tools and systems for customer interactions
• Must be able to work in a fast-paced, metrics-driven environment