Client Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist to provide exceptional customer service and laboratory communication.

Key Responsibilities

• Provide exceptional customer service to patients and healthcare providers
• Manage multiple tasks and prioritize effectively in a fast-paced environment
• Report laboratory results and assist clients with test requirements and specimen submission

Required Qualifications, Training, and Education

• Knowledge of medical terminology for effective communication
• Strong data entry skills with high accuracy
• 1-3 years of experience in clinical laboratory, physician's office, or healthcare customer service
• Ability to handle stressful situations and deescalate calmly
• Bilingual preferred