Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate to assist customers with inquiries and issues related to their products.

Key Responsibilities

• Handle incoming calls, emails, and chat support to resolve customer issues and provide guidance
• Manage customer accounts and Salesforce entries, including order and repair processing
• Collaborate with other departments to ensure customer inquiries are addressed effectively

Required Qualifications

• Associate degree or 2-4 years of customer service experience
• 1 year of Salesforce experience preferred
• Proficient in MS Office Suite (Excel, Outlook, Word)
• Ability to work in multiple customer service management systems
• Strong organizational skills and ability to multitask in a fast-paced environment