Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer.

Key Responsibilities

• Provide expert advice and guidance for successful usage and adoption of technologies
• Take ownership of post-sales technical issues and document resolution steps
• Guide customers through the adoption stages of the platform

Required Qualifications

• B.S. in Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineer role or as a network engineer
• Strong understanding of Networking and Security fundamentals
• Experience with multiple Network vendors (e.g., Cisco, Juniper, Palo Alto Networks)
• One or more relevant certifications (e.g., CCIE, JNCIE, VCDX) is highly desired