Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate - Ecosystem.

Key Responsibilities

• Manage a portfolio of Ecosystem Customer Accounts and drive customer success metrics
• Lead onboarding activities and ensure successful adoption of the product
• Collaborate cross-functionally to address process gaps and improve customer experience

Required Qualifications

• Bachelor's degree or higher
• Proficient in MS Office and comfortable with project management tools
• Previous experience in customer-facing roles or the SaaS industry is preferred
• Genuine interest in SaaS software and a proactive attitude towards learning
• Ability to manage multiple projects and work under pressure