Seasonal Benefit Customer Service Representative

Job Summary

A company is looking for a Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual.

Key Responsibilities

• Build rapport and respond to plan participants compassionately, exceeding their expectations through various communication channels
• Safeguard confidential information and translate complex plan information into understandable instructions for customers
• Maintain accurate call and case notes while collaborating respectfully with colleagues and participating in team meetings

Required Qualifications

• High School degree required; Associate or Bachelor's degree is a plus
• Experience in a customer service-related field
• Ability to work in a structured environment and follow protocols
• Experience using Microsoft Office and multitasking with multiple computer windows
• Comfortable working in a virtual environment, including online training and interactions