Job Summary
A company is looking for a Virtual/Remote Benefits Customer Service Representative.
Key Responsibilities
- Build rapport and respond to plan participants with compassion via phone, email, and instant messaging
- Customize service approaches for various communication styles while maintaining professionalism
- Handle confidential information sensitively and adhere to HIPAA and Data Privacy laws
Required Qualifications
- High School Diploma or GED required
- Previous experience in customer service preferred
- Proficiency in Microsoft Office and ability to manage multiple computer windows simultaneously
- Typing speed of at least 30 words per minute
- Must be comfortable working in a virtual environment within a 1-hour radius of Richardson, TX
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