Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide exceptional support experiences to customers.

Key Responsibilities

• Respond to customer cases in accordance with service level objectives
• Triage and resolve issues as part of the frontline support team
• Create knowledge articles and utilize support tools to meet role expectations

Required Qualifications

• Bachelor's degree in computer science, information systems, or equivalent experience
• Minimum of 3 years' experience in a customer support role, preferably with enterprise SaaS solutions
• Experience supporting LMS, LXP, HRIS, etc. is a plus
• Working knowledge of APIs, SSO, and HTTP(S) debugging is a plus
• Demonstrated commitment to valuing diversity and contributing to an inclusive environment