Customer Success Manager

Job Summary

A company is looking for a Customer Success professional based in the USA.

Key Responsibilities

• Manage a scale book of business of around 100 accounts
• Partner on the development of a scaled Customer Success playbook
• Own the upsell, cross-sell, and renewal processes for the scale segment

Required Qualifications

• 1-3 years of experience in Customer Success in a SaaS organization
• A strong scalability and customer excellence mindset
• Ability to build and maintain relationships with customers at all levels
• A hybrid of customer & product-driven mentality prioritizing client satisfaction