Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive to build strong relationships with customers and partners while ensuring exceptional service delivery.

Key Responsibilities

• Serve as the primary liaison between partners, end customers, and internal teams to cultivate trusted advisor relationships
• Plan and facilitate key project milestones to ensure consistent project delivery
• Monitor service usage and compile detailed monthly reports for leadership, highlighting KPIs and identifying upsell opportunities

Required Qualifications

• At least 2+ years in sales operations or a related role, preferably within the IT services industry
• Experience with Public Key Infrastructure (PKI) is preferred
• Proficiency in Google Office Suite and experience with CRM systems, such as Hubspot
• Strong analytical skills to translate customer data into actionable strategies
• Ability to work both independently and as part of a fast-paced team