Client Success Team Leader

Job Summary

A company is looking for a Client Success Specialist, Team Leader (bswift).

Key Responsibilities

• Lead and mentor a high-performing team, focusing on accountability and continuous development
• Serve as the primary escalation point for complex client issues, ensuring timely resolution
• Oversee onboarding and training related to bswift functionality and support best practices

Qualifications

• Bachelor's degree in Business, Human Resources, Information Systems, or a related field preferred
• 3+ years of experience in benefits administration, HR technology, or client support, with at least 1 year in a leadership role
• 3+ years of experience working in the bswift platform, including certifications or willingness to obtain
• Experience with CRM and case management tools (e.g., Zoho or similar) preferred