Contact Center Escalation Specialist

Job Summary

A company is looking for a Contact Center Escalation Specialist responsible for handling complaints and escalations related to account balances and payments.

Key Responsibilities

• Respond to and resolve escalated accounts within 24 hours
• Research and investigate missing payments and analyze historical data to identify root causes of escalations
• Perform payment posting activities and assist with special projects as assigned

Required Qualifications

• High School Diploma or GED
• At least six (6) years of Cash Posting experience
• Ability to exercise sound judgment and handle sensitive information appropriately
• Must have an average QA score of 90% or higher for the past 90 days
• Excellent time and attendance record