Customer Happiness Specialist

Job Summary

A company is looking for a Customer Happiness Ambassador to provide exceptional support and build relationships with high-value customers.

Key Responsibilities

• Deliver concierge-level support to customers across various communication channels
• Educate and empower loyal customers to maximize their experience with products
• Manage complex escalations and collaborate with internal stakeholders to resolve issues

Required Qualifications

• 3-5 years of experience in a customer-focused role, preferably in elite support teams
• Self-starter with strong ownership and initiative in a remote work environment
• Proven ability to work autonomously and collaboratively in cross-functional teams
• Experience with customer experience platforms and remote communication tools preferred
• Background in premium customer support environments preferred