Care Advocate

Job Summary

A company is looking for a Care Advocate to engage prospective patients and drive enrollment in their musculoskeletal care navigation program.

Key Responsibilities

• Conduct high-volume outbound calls and multichannel outreach to introduce services and support program enrollment
• Build trust and rapport with patients through active listening and a compassionate approach
• Document patient interactions accurately and meet performance targets related to outreach and engagement

Required Qualifications

• Experience in outbound call center, inside sales, or patient engagement roles in healthcare
• Ability to manage high call volumes while maintaining accuracy and empathy
• Comfortable working with productivity targets in a fast-paced environment
• High comfort level with technology, including Google Suite and CRMs
• Ability to effectively collaborate with multidisciplinary teams