Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to support end users and enhance customer satisfaction.

Key Responsibilities

• Address and resolve customer support issues through various channels, including phone, email, and live chat
• Learn and manage internal systems and processes to effectively resolve user issues
• Provide feedback on common issues and trends to improve customer experience

Required Qualifications

• 1-3 years in a customer-facing role
• Proficiency with G Suite and Slack
• Strong organizational skills with the ability to track multiple issues/projects
• Comfortable reviewing and analyzing basic data
• Self-starter who actively seeks out challenges and ways to help