Job Summary
A company is looking for a Customer Service Coordinator to provide information and resolve day-to-day issues in response to inquiries about products and services.
Key Responsibilities
- Answer incoming service requests via phone, chat, email, and online inquiries
- Generate and follow up on service request work orders for completion
- Update company systems, customer service databases, and spreadsheets
Required Qualifications
- High School Diploma or equivalent experience with up to 2 years of job-related experience
- Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
- Strong organizational skills with an inquisitive approach
- Basic math skills to calculate simple figures such as percentages and discounts
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