Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist for their Operations Team.

Key Responsibilities

• Identify customer needs and assist with feature usage, troubleshooting, and account or billing issues
• Monitor customer complaints and follow up to ensure resolution, escalating to management or Technical Support as needed
• Analyze and report product malfunctions by testing different scenarios or impersonating users

Required Qualifications

• At least 2 years experience in a customer support role
• Experience working at a software company
• Experience using help desk software and remote support tools (e.g., Zendesk, Hubspot Service Hub)
• Experience with CRM software (e.g., Salesforce, Hubspot)
• Experience working with Google Sheets and/or Excel