Customer Support Director

Job Summary

A company is looking for a Head of Customer Support.

Key Responsibilities

• Create and develop a team structure for growth
• Establish processes and strategies for efficient customer escalations
• Manage budgets and vendor relationships while ensuring team performance aligns with business goals

Required Qualifications, Training, and Education

• 5+ years of experience managing a support team
• 2+ years of experience managing an outsourced customer service team
• Strong background in regulated or non-regulated gaming industries
• Experience with Kustomer or related CRM platforms
• Strategic and data-driven thinker focused on player experience and business objectives