Job Summary
A company is looking for a Care Center Representative to provide support and assistance during critical moments.
Key Responsibilities
- Answer incoming emergency and non-emergency calls, dispatching responses as needed
- Monitor medical alerts and alarms while providing compassionate customer support
- Record call details and maintain accurate customer information in real-time
Required Qualifications
- High School Diploma or GED required
- 0-1 year of customer service experience, preferably in a contact center or healthcare setting
- Proficient typing skills (35 WPM)
- Familiarity with customer service software and CRM systems preferred
- Willingness to work weekends, overtime, and flexible hours as needed
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