Payor Partnership Support Specialist

Job Summary

A company is looking for a Specialist I, Payor Partnership Support.

Key Responsibilities

• Answer live calls, chats, and emails from clinicians and clients
• Collaborate with other teams to resolve roadblocks for stakeholders
• Work with RCM and Engineering teams to address bugs and billing issues

Required Qualifications and Education

• At least 2 years of experience in customer support, preferably in healthcare billing
• Minimum of 1 year of experience providing customer assistance via phone, chat, and email
• Experience with health insurance and billing processes
• Intermediate technical understanding and ability to work with large databases
• Ability to work Monday-Friday, 12pm-9pm EST