Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who will provide support and service to patients in a remote setting.

Key Responsibilities

• Answer inbound and outbound calls, ensuring timely communication and documentation
• Process orders, verify insurance eligibility, and handle patient documentation
• Educate patients on their financial responsibilities and facilitate resolutions for customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administration, insurance customer service, or related fields
• Two years of experience required for senior-level positions, with one year in a similar role
• Familiarity with Medicare, Medicaid, and insurance documentation preferred
• Proficient computer skills, including knowledge of Microsoft Office