Junior Support Specialist

Job Summary

A company is looking for a Junior Support Specialist to begin their journey in customer support.

Key Responsibilities

• Respond to and resolve transactional queries from customers via email
• Escalate complex queries to the appropriate internal channels
• Continuously improve knowledge of products and participate in process improvement initiatives

Required Qualifications

• 0-2 years of experience in a customer support or customer-centric role
• Proficient English speaker
• Ability to work remotely and communicate effectively across different time zones
• Strong interest in helping people and improving skills through feedback
• Investigative mindset with a willingness to think creatively