Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage client relationships and drive account success.

Key Responsibilities

• Independently manage complex, high-value accounts and drive the complete post-sales lifecycle
• Engage deeply with customers to understand their businesses and develop transformative commercial strategies
• Collaborate cross-functionally to ensure exceptional customer outcomes and influence product development

Required Qualifications

• 5+ years of customer success or strategic account management experience
• Experience in the medical device/diagnostics or healthcare technology space
• Proven track record of managing $1M+ books of business with strong net retention
• Experience presenting to and influencing C-suite executives
• Strong analytical skills to connect usage data to business outcomes