Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to oversee a team and ensure performance goals are met.

Key Responsibilities

• Coordinate and supervise daily activities of team members
• Manage phone metrics and ensure effective call handling
• Provide coaching, feedback, and performance reviews to team members

Required Qualifications

• High School Diploma / GED
• 3+ years of experience in a supervisory or management role
• 3+ years of experience managing direct reports
• 2+ years of healthcare customer service or call center experience
• Knowledge of Microsoft Office (Word, Excel, PowerPoint)