Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to join their Support team.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot customer issues and provide effective solutions
• Guide customers on product usage and maintain accurate records of customer interactions

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Experience in a customer-facing role is highly preferred
• Proficiency in using CRM software and support ticketing systems
• Ability to work independently and in a collaborative team environment
• Technical knowledge and sales experience are a plus