Customer Engagement Specialist

Job Summary

A company is looking for a Customer Engagement Specialist who will enhance customer satisfaction and loyalty through proactive communication and support.

Key Responsibilities

• Act as the primary point of contact for customer inquiries and support needs
• Manage onboarding and training sessions to ensure smooth adoption of services
• Monitor customer behavior and engagement data to identify risks and intervene early

Required Qualifications

• High school diploma or GED equivalent
• 2+ years of experience in customer engagement, customer service, or account management
• Experience using CRM platforms such as Salesforce, HubSpot, or Zendesk
• Public Trust clearance required