Manager of Field Relations

Job Summary

A company is looking for a Manager, Field Relations and Case Management (Remote).

Key Responsibilities

• Build and maintain a high-performing team through recruitment, development, and performance management
• Manage work distribution, resource management, and staffing levels within the operational unit
• Resolve escalated customer cases and partner with legal and compliance to ensure operational adherence to regulations

Required Qualifications

• College degree or equivalent
• Demonstrated process and people leadership experience
• Knowledge of financial products preferred
• Professional credentials preferred (e.g., FLMA, ALHC, CLU)
• Experience in significantly improving processes and leading change