Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Manage customer experiences and resolve technical issues via phone and web
• Conduct thorough investigations and collaborate with other experts to provide solutions
• Document technical research and solutions while adhering to Service Level Agreements (SLAs)

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience OR 5+ years of relevant experience
• Flexibility with shift changes and availability for a rotating on-call schedule
• Ability to meet security screening requirements
• Microsoft Technology Certifications and experience with enterprise Teams Phone/hybrid deployments preferred
• Basic knowledge of networking, web tech, and troubleshooting on various operating systems