Technical Support Analyst

Job Summary

A company is looking for a Support Analyst to ensure the seamless use of their SaaS platform for hospitality clients.

Key Responsibilities

• Act as the primary point of contact for technical issues via various communication channels
• Diagnose and resolve issues related to APIs, integrations, and platform behavior
• Mentor junior support analysts and contribute to process improvements

Required Qualifications

• 4-8 years in a technical support or customer-facing technical role in a SaaS or tech company
• Experience in the hospitality industry is highly preferred
• Strong understanding of REST APIs, JSON structures, and integration troubleshooting
• Ability to read and understand code (e.g., JavaScript, Python, C#, or similar)
• Familiarity with SQL and relational database structures