Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist for remote work.

Key Responsibilities

• Responding to and handling questions, complaints, and inquiries for assigned product lines
• Providing assistance and education to consumers via telephone and email correspondence
• Ensuring all reports are processed according to established procedures and standards

Required Qualifications and Education

• High School diploma required
• 3 years of professional work experience in customer service, particularly in phone support
• Experience in customer interviewing techniques related to product support preferred
• Computer literacy required, with experience in Microsoft Word and Excel
• Ability to work independently in a fast-paced environment