Product Support Manager

Job Summary

A company is looking for a Product Support Manager who will lead and support a product support team for marketplace products.

Key Responsibilities

• Manage cross-functional relationships and maintain communication between Support, Product, and Engineering teams
• Provide transparent progress reports against KPIs and facilitate coaching opportunities
• Identify trends and root causes to drive team participation and engagement

Required Qualifications

• 2-3 years of experience as a frontline people manager in digital products
• Proven track record of building and developing high-performing support teams in a remote environment
• Strong troubleshooting and root cause analysis skills
• Experience in high volume technical support
• Domo/Salesforce experience is a plus