Customer Success Automation Specialist

Job Summary

A company is looking for a Contractor for Customer Success Automation.

Key Responsibilities

• Develop and implement an automated renewal system to streamline customer renewal processes
• Create an AI-powered support experience to enhance customer interactions and improve support efficiency
• Optimize existing tools and workflows to reduce manual intervention in customer success operations

Required Qualifications

• 2-5+ years in software engineering and/or workflow integrations
• Portfolio demonstrating successful automation projects
• Experience with B2B SaaS, especially in Product-Led Growth environments
• Familiarity with customer success tech stacks like Salesforce and Slack
• Background in process improvement and automation