Director of Technical Support

Job Summary

A company is looking for a Director, Technical Support Services to lead the technical support business and ensure customer satisfaction.

Key Responsibilities

• Lead the global SAP support team in delivering technical support services
• Enhance customer satisfaction through effective service delivery
• Oversee performance monitoring and optimization of SAP solutions

Required Qualifications

• Bachelor's degree in computer science, engineering, mathematics, or a related field
• 2 years of experience in a similar role or as an SAP Architect
• Working knowledge of the SAP technical stack, including on-prem and cloud solutions
• Experience with SAP Basis administration for Netweaver, including installation and migration
• Equivalent combination of education and experience may be accepted